Frequently Asked Questions
WHEN WILL MY GIFT BOX ARRIVE?
Orders are processed Monday to Friday and, if ordered by 3pm, we will despatch on the same day via Royal Mail, using selected service. Our standard shipping is Royal Mail 2nd Class Signed For which usually arrives within 2-3 working days. Express shipping is available.
If you would like any help with shipping, please contact us.
CAN I RETURN MY GIFT BOX?
We hope you are completely satisfied with your gift purchase, but understand that sometimes you may wish to return an item.
Please email us and we will help to resolve this for you.
CAN I SEND A GIFT BOX INTERNATIONALLY?
We currently only ship within the UK, but hope to add international shipping soon.
CAN I SEND A CARD WITH MY GIFT BOX?
Each gift box includes a choice of complimentary notecard. Leave your message at the checkout and we will handwrite your chosen card and place inside the gift box.
WILL MY GIFT BOX INCLUDE ANY RECEIPTS OR PRICES?
No. As we deliver your gift direct to the recipient, there will be no price information included.
CAN MY GIFT BOX BE RECYCLED?
Yes. All our printed boxes are corrugated cardboard boxes and our shredded paper infill is made from recycled paper. Both contain no chemical dyes and can be recycled.